Training Information

CAHPS® Hospital Survey (HCAHPS) Training Information

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to HCAHPS Training via a self-paced training module Monday, May 4, 2026 through Thursday, May 7, 2026.

HCAHPS Update Training will not be conducted in 2026.

There is no fee for HCAHPS training. Training materials will be posted on the HCAHPS Website in late April 2026.

Training Registration closed at 5:00 PM EDT (COB) on Wednesday, April 22, 2026.

Who is Required to Participate in Introduction to HCAHPS Training:

Currently approved survey vendors and self-administering hospitals that are adding a new mode
Newly approved survey vendors and self-administering hospitals
Subcontractor(s)/partner(s) and other organizations responsible for major survey administration functions (e.g., mail/phone/web operations, XML file preparation) for the above organizations
New Project Managers for currently approved survey vendors and self-administering hospitals or as required by CMS

Please note that Introduction to HCAHPS Training is also recommended as a training/refresher course for new staff members at organizations that are currently approved to administer the HCAHPS Survey.

Instructions and Deadlines for Organizations Required to Participate:

Participating organizations must review training slides, submit a Confirmation of Training Completion Form, and complete and submit an online quiz.
A link to the "Introduction to HCAHPS Training" page will be sent to registered organizations the week prior to training. This training page will provide access to the slides, agenda and the Confirmation of Training Completion Form. The link and page will only be available Monday, May 4, 2026 through Thursday, May 7, 2026.
Introduction to HCAHPS Training slides must be reviewed and the Confirmation of Training Completion Form must be completed and submitted by May 7, 2026, 5:00 PM EDT.
A post-training quiz will be provided automatically upon submission of the Confirmation of Training Completion Form and will be available for a period of 24 hours only. The post-training quiz must be submitted within this 24-hour period and achieve a passing grade.
Only one Confirmation of Training Completion Form and one quiz are required for submission per organization.

Please note that Introduction to HCAHPS Training may take approximately 4-6 hours to review in full. Be sure to allow sufficient time to complete this training requirement.

Self-training Module Agenda

Introduction to HCAHPS Training
Session	Date	Agenda Items
Introduction to HCAHPS Training	May 4 – May 7, 2026	Welcome & Overview Background of the HCAHPS Survey Program Requirements Survey Management Sampling Protocol Modes of Survey Administration (Mail Only, Phone Only, Mail-Phone, Web-First Modes) Data Specifications and Coding HCAHPS Data Submission via the Hospital Quality Reporting (HRQ) System Data Quality Checks Data Adjustment and Public Reporting Exception Requests and Discrepancy Report Oversight Activities Next Steps and Resources

How to Register

The contact person at your organization, who is identified on your training registration, will receive an email the week prior to training with the instructions and link for Introduction to HCAHPS Training. Please add the HCAHPS Technical Assistance email (hcahps@hsag.com) to your Contacts list to ensure receipt of important training notifications.

Training Registration closed at 5:00 PM EDT (COB) on Wednesday, April 22, 2026.

If you have any questions or require further information, contact the HCAHPS Information and Technical Assistance Telephone Line (1-888-884-4007) or email at hcahps@hsag.com

This page was last modified on: (04/22/26)

This site is hosted and maintained by Health Services Advisory Group. It is sponsored by the Centers for Medicare & Medicaid Services.

This site is hosted and maintained by Health Services Advisory Group.
It is sponsored by the Centers for Medicare & Medicaid Services.